Product Guarantee
Warranty Policy
Every Carnavi product is backed by our 12-month manufacturer warranty. We stand behind the quality of everything we sell.
12 Months
Standard Warranty
24 Hours
Claim Response Time
Free
Replacement Shipping
UK Based
Support Team
What's Covered
Our 12-month warranty covers defects in materials and workmanship under normal use conditions. The warranty period begins on the date of delivery to the original purchaser.
What's Not Covered
How to Make a Warranty Claim
Contact Our Warranty Team
Email warranty@carnavi.co.uk with your order number, a description of the fault, and photos or video of the issue. We respond within 24 hours.
Remote Diagnosis
In many cases our technical team can resolve issues remotely via firmware updates or guided troubleshooting. If a hardware fault is confirmed, we'll proceed to replacement.
Return the Faulty Unit
We'll send you a prepaid return label. Securely pack the unit and drop it off. We cover all return shipping costs for confirmed warranty claims.
Replacement Dispatched
Once we receive and confirm the fault, a replacement unit is dispatched within 2 business days. We ship replacements via express courier at no charge.
Extended Warranty for Trade Partners
Carnavi resellers and approved trade partners receive an extended 24-month warranty on all products, along with priority claim handling and a dedicated account manager. Apply to become a reseller to access these benefits.
Become a Reseller