Frequently Asked Questions

Is this system compatible with my vehicle?

Our Apple CarPlay and Android interface systems are compatible with most major vehicle brands including BMW, Volkswagen, Toyota, Audi, Chevrolet, Nissan, Fiat, and many more. Compatibility depends on your specific car model, year, and existing head unit. Use our brand selector on the Shop page to find products confirmed for your vehicle.

Will this replace my original factory screen?

No — our systems are designed to integrate with your vehicle's existing factory display through a plug-and-play interface. You keep your original screen size and factory look while gaining full smartphone connectivity.

What Android OS versions are supported?

Our head units run Android 8.1, 9.0, and 10.0 depending on the model. All versions support Google Play Store, Maps, YouTube, Spotify, Waze and thousands of other apps.

Does Apple CarPlay work wirelessly?

Our latest models support wireless Apple CarPlay. Simply pair your iPhone via Bluetooth and Wi-Fi — no cable required. For older models, a USB-A connection is used. Check individual product listings to confirm wireless support.

Can I still use Android Auto?

Yes. All our systems support both Apple CarPlay and Android Auto simultaneously. Android users simply plug in via USB or pair wirelessly on supported models.

Does this work with my car's steering wheel controls?

Yes, our systems are designed to retain full steering wheel control compatibility. The plug-and-play canbus adapter preserves your manufacturer buttons for volume, track skip, phone calls and more.

Is professional installation required?

Our systems are designed for a plug-and-play experience. Many customers install them at home using the included guide and video tutorials. That said, professional installation is recommended for warranty coverage and best results, especially for models with complex factory wiring.

How long does installation take?

A typical installation takes 1–3 hours depending on vehicle complexity. Some simpler models can be done in under an hour. We provide a full video guide with every order.

Do you provide installation support?

Yes! We offer email support, a dedicated phone line, and step-by-step video guides. Our technical team is available Monday to Friday, 9am–6pm GMT.

What tools do I need?

Most installations only require a trim removal tool set, a Torx screwdriver, and a panel popper (all widely available and inexpensive). No cutting or soldering is needed for plug-and-play models.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer for trade orders. All transactions are SSL encrypted and processed securely.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. After dispatch, you'll need to follow our returns process. Contact us immediately at support@carnavi.co.uk if you need to make changes.

Do you offer trade/bulk discounts?

Yes! We offer tiered discounts for resellers and trade buyers. Visit our Resellers page to apply for a trade account and receive exclusive pricing, priority stock, and dedicated support.

Will the system work if my phone battery dies?

Yes. The head unit operates independently using its own Android OS. All downloaded apps, navigation maps, and media continue to work offline without a phone connected.

Can I update the software?

Yes. All our units support OTA (over-the-air) software updates via Wi-Fi. We regularly push firmware updates to improve performance, add features, and fix bugs.

Does the reverse camera still work?

Yes. Our systems fully support reverse camera input. Your existing factory reverse camera continues to work, and the display automatically switches to camera view when reverse gear is engaged.