Delivery
Shipping Information
We aim to get your Carnavi products to you as quickly as possible. Here's everything you need to know about our delivery options.
Delivery Options
| Method | Estimated Time | Cost | Notes |
|---|---|---|---|
| Standard UK Delivery | 3–5 business days | Free on orders over £50 / £4.99 below | Tracked via Royal Mail or DPD |
| Express UK Delivery | 1–2 business days | £9.99 | Order before 1pm for same-day dispatch |
| Next Day UK Delivery | Next business day | £14.99 | Order before 12pm Mon–Thu. Not available Fri–Sun |
| European Delivery | 5–10 business days | From £12.99 | Tracked & signed. Duties may apply |
| International (Rest of World) | 7–21 business days | From £19.99 | Tracked. Import duties payable by recipient |
Order Processing
All orders placed before 1:00pm GMT Monday–Friday are processed and dispatched the same business day. Orders placed after 1pm, or on weekends and public holidays, are dispatched the next working day.
You will receive an email confirmation immediately after purchase, followed by a dispatch email with your tracking number once your order has shipped.
Order Tracking
All orders are sent with a fully tracked service. Once dispatched, you'll receive your tracking number via email. Use the carrier link in your email to follow your parcel in real time.
Can't find your tracking email? Check your spam folder or contact our team and we'll look it up for you.
International Shipping
Import Duties & Taxes
For international orders (outside the UK), the recipient is responsible for any import duties, taxes, or customs fees levied by the destination country. These are not included in our shipping charges and are beyond our control.
We ship to over 60 countries worldwide. International parcels are shipped with a tracked & signed service via Royal Mail International or our partner carriers. Estimated delivery times are guides only and may vary due to customs clearance, local public holidays, or carrier delays.
If your country is not available at checkout, please contact us — we may still be able to arrange a shipment on a case-by-case basis.
Missing or Damaged Parcels
If your order hasn't arrived within the estimated timeframe, or arrives damaged, please contact us within 14 days of the expected delivery date. We will investigate with the carrier and arrange a replacement or refund as appropriate.
Please keep all original packaging when reporting a damaged delivery, as photographic evidence will be required for the carrier claim.